diff --git a/info/support.mdx b/info/support.mdx index 2e5ad580..e774c2d6 100644 --- a/info/support.mdx +++ b/info/support.mdx @@ -38,13 +38,6 @@ Everything in Premium, plus: - Custom SLA agreements - Priority incident escalation -### Platinum+ - -Everything in Platinum, plus: - -- Response time: Priority 15 minutes, Normal 1 business day -- Custom compliance and security reviews - ## Priority levels | Level | Description | @@ -54,10 +47,10 @@ Everything in Platinum, plus: ## Response times -| Level | Standard | Premium | Platinum | Platinum+ | -| --- | --- | --- | --- | --- | -| Priority | 1 business day (Mon-Fri, 9-5) | 4 hours (Mon-Fri, 9-5) | 1 hour (24/7) | 15 minutes (24/7) | -| Normal | 2 business days (Mon-Fri, 9-5) | 2 business days (Mon-Fri, 9-5) | 1 business day (Mon-Fri, 9-5) | 1 business day (Mon-Fri, 9-5) | +| Level | Standard | Premium | Platinum | +| --- | --- | --- | --- | +| Priority | 1 business day (Mon-Fri, 9-5) | 4 hours (Mon-Fri, 9-5) | 1 hour (24/7) | +| Normal | 2 business days (Mon-Fri, 9-5) | 2 business days (Mon-Fri, 9-5) | 1 business day (Mon-Fri, 9-5) | ## Support channels