Remove Platinum+ support tier from support page

[ehfeng]

Removes the Platinum+ enterprise support tier from info/support.mdx since it's no longer offered. Drops the tier section and its column from the response times table. Standard, Premium, and Platinum are unchanged.

Docs-only change; not previewed with mintlify dev.

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Note

Low Risk
Documentation-only update with no product or runtime impact.

Overview
Removes the discontinued Platinum+ enterprise support tier from the support documentation so the page matches what Kernel still sells.

The Platinum+ subsection (15-minute priority response, custom compliance/security reviews) is deleted. The response times table is narrowed to Standard, Premium, and Platinum only—no content changes for those three tiers.

^{Reviewed by Cursor Bugbot for commit 29f810d. Bugbot is set up for automated code reviews on this repo. Configure here.}

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[chatgpt-codex-connector]

Codex Review Summary

This comment shows the latest Codex review activity on this pull request.

Review	Status	Commit	Review trigger
📝 Code Review	✅ Completed 2026-09-30T22:28:41.685988Z	29f810d	Draft marked ready

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[emjane3]

Verified the docs build content and searched the repo — no dangling Platinum+ references remain outside this file, and the response-times table is consistent with the tier sections it summarizes (Platinum: priority 1 hour 24/7, normal 1 business day). Column counts and separators line up. Standard/Premium/Platinum content untouched.