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Remove Platinum+ support tier from support page #656

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Merged
ehfeng merged 1 commit into from
Sep 30, 2026
+4 −11
Merged

Remove Platinum+ support tier from support page #656

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15 changes: 4 additions & 11 deletions info/support.mdx
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Original file line number Diff line number Diff line change
Expand Up @@ -38,13 +38,6 @@ Everything in Premium, plus:
- Custom SLA agreements
- Priority incident escalation

### Platinum+

Everything in Platinum, plus:

- Response time: Priority 15 minutes, Normal 1 business day
- Custom compliance and security reviews

## Priority levels

| Level | Description |
Expand All @@ -54,10 +47,10 @@ Everything in Platinum, plus:

## Response times

| Level | Standard | Premium | Platinum | Platinum+ |
| --- | --- | --- | --- | --- |
| Priority | 1 business day (Mon-Fri, 9-5) | 4 hours (Mon-Fri, 9-5) | 1 hour (24/7) | 15 minutes (24/7) |
| Normal | 2 business days (Mon-Fri, 9-5) | 2 business days (Mon-Fri, 9-5) | 1 business day (Mon-Fri, 9-5) | 1 business day (Mon-Fri, 9-5) |
| Level | Standard | Premium | Platinum |
| --- | --- | --- | --- |
| Priority | 1 business day (Mon-Fri, 9-5) | 4 hours (Mon-Fri, 9-5) | 1 hour (24/7) |
| Normal | 2 business days (Mon-Fri, 9-5) | 2 business days (Mon-Fri, 9-5) | 1 business day (Mon-Fri, 9-5) |

## Support channels

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